AI Voice Translation System
Bridging language barriers with AI real-time translation on enterprise phone systems.
2024
6 months
Telecommunications / AI
Overcoming Language Barriers in Global Business
International business operations often face logistical bottlenecks and high costs when relying on human interpreters. The client required a scalable solution to provide instant translation for their agents directly within their existing PBX infrastructure, without the latency and scheduling limitations of human translators.
High costs and limited availability of human interpreters
Limited number of languages agents can speak fluently
Technical complexity of integration with legacy PBX systems
Imperative for low latency to ensure natural conversation flow
AI Real-time Translation Platform
We implemented robust Golang software that transparently integrates with PBX exchanges. The software uses advanced AI models to translate the agent's speech to the caller's language in real-time, ensuring continuity and quality of communication.
PBX Integration
Integration with Asterisk and FreePBX systems via SIP protocol for reliable call routing.
AI Speech-to-Speech Engine
Advanced processor combining speech recognition (STT), neural translation, and speech synthesis (TTS) for natural translation.
Low-Latency Streaming
Golang-based audio streaming architecture with sub-second latency for uninterrupted conversation.
Voice Cloning & Synthesis
High-quality speech synthesis that retains the professional tone of the agent in the target language.
Quality Assurance & Analytics
System for real-time model performance monitoring, with automated recovery mechanisms.
Global Connectivity Without Borders
Implementation of the AI platform enabled access to multilingual support, reducing costs and enabling agents to operate globally.
Translation latency
Languages supported
Service availability
Cost reduction
“The AI translation system has transformed our international operations. Our agents can now speak with customers worldwide in their native language instantly.”
Head of IT
Telecom provider
